Roku’s Premiere, Premiere Plus and Ultra devices are capable of streaming 4K and HDR content. For this, you must connect your devices with a compatible HDMI that supports HDCP 2.2. This compatibility is also applicable if you are using an AVR or audio/video receiver or any of the other associated devices in your entertainment center. Out of all these connected gadgets, even if one of the devices does not support HDCP 2.2, then you may encounter the HDCP Unauthorized Content Disabled error. As a result, you will not be able to stream 4K content. The video, however, streams in low resolutions such as 1080p or even 720p. Visit go.roku.com/hdcp to alleviate this issue.

Go.roku.com/hdcp

Requirements for 4K HDR Streaming

Also identified as 4K UHD or 4K Ultra High Definition, or simply 4K Ultra HD, 4K refers to the resolution at which the TV displays images. Conventional full HD at a resolution of 1080p involves 1,080 rows and 1,920 columns of pixels. Likewise, 4K UHD displays with 2,160 rows and 3,840 columns of pixels, which is ideally 4 times more than the 1080p. As mentioned before, Roku streaming players are capable of rendering content in not just 4K but 4K HDR as well.

The Technology

Supported only by high-end 4K-enabled devices, HDR or High Dynamic Range expands both color and contrast. Which also means that color accuracy improves along with brightness in brighter parts of the image. And in darker areas, the image automatically improves the contrast for better visualization and greater depth. While we cannot fully coin 4K as HDR technology, most 4K TVs today are HDR compatible as well.

HDCP 2.2

With a constant invasion of piracy and duplication of content, regulations were put in place in the form of HDCP or High-bandwidth Digital Content Protection. Historically, this was initiated to protect content during the early stages of commercial VHS tapes. Thereafter, HDMI connections introduced digital data transfers. So, the HDCP 2.2 was announced to protect digital duplication and piracy of 4K Ultra HD and other similar content types. This also covers TV shows and movies in 4K HDR.

Go.roku.com/hdcp Unauthorized Content Error

  • When the Roku player does not support HDCP 2.2, then invariably, an HDCP Unauthorized Content Disabled message is visualized
  • Which also means that the HDMI input connected to the Roku.com/link, is not compatible with HDCP 2.2
  • Alternatively, try to change the DISPLAY TYPE to 4K HDR
  • Then, on the CHANGING TO 4K UHD screen, a RED CROSS (X) check mark is seen against the 4K CONTENT PROTECTION (HDCP 2.2) field
  • From here, you have the option to
  • CANCEL
  • Choose I’VE CHANGED SOMETHING, RETRY
  • You can visit go.roku.com/hdcp for a resolution
  • The HDCP Unauthorized Roku display happens through the HDCP ERROR DETECTED screen as well
  • Under this, a series of steps are provided to resolve the issue

Resolution

  • Most of the time, unplugging and re-plugging the device back into a compatible HDMI slot will assuage the error
  • Use High-Speed premium HDMI cables compatible with HDCP 2.2

In any case, you can reach out to our agents at +1-877-230-9420 for any kind of Roku resolution including the go.roku.com/hdcp error.

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